MEP Certificate

What Is the MEP (MASKO Exclusive Project) Assurance?

The MEP certificate is one of the most important indicators of trust and quality in furniture shopping.

MASKO, the world’s largest furniture city, provides customers with the right conditions for shopping in a high-quality and reliable environment. Through the MASKO Exclusive Project (MEP), it has broken new ground by introducing a system unlike any other found in shopping centres or marketplaces in Türkiye. Placing customer satisfaction above all else, MASKO Furniture City maintains a harmonious balance between manufacturers and consumers through MEP. The MEP Project is managed by a team of experts supported by professional training consultants. MEP consists of two independent committees. The MEP Technical Committee determines which companies qualify for the MEP certificate, while the other committee is responsible for technical infrastructure.

What Does the MEP Certificate Provide?

The MEP Project aims to ensure that MASKO follows up on any issue when a customer receives a defective product or one that does not meet their requirements. As part of this project, which includes the necessary procedures and follow-up process for customer satisfaction, the standard six-month fabric warranty is extended to one year, while furniture is covered by a two-year warranty. The project evaluates processes such as store presentation, customer relations and after-sales customer satisfaction, placing particular emphasis on business ethics, after-sales service and professional conduct. The certificate is awarded to companies that participate in the required training, meet the necessary conditions and comply with business ethics. The certificate is displayed on company websites, kiosks, throughout the shopping centre and at block entrances, indicating that the relevant companies meet these standards. Customers can therefore purchase furniture from these stores with confidence and without experiencing any inconvenience. The MASKO Exclusive Project (MEP), also described as the MASKO assurance, aims to deliver both high production quality and 100% customer satisfaction.

Starmobi and the MEP Assurance

Starmobi is among the distinguished brands in MASKO Furniture City that hold the MEP certificate. This certificate officially demonstrates that Starmobi stands out not only for the quality of its products but also for its approach to after-sales service.

It provides assurance when investing in luxury furniture. Customers purchasing from Starmobi benefit from six months of fabric flexibility, five years of detailed drawings and professional after-sales support under MEP. If a problem occurs, the Starmobi team takes action with a single phone call.

With its certified quality and customer-focused principles, Starmobi continues to provide services for villas, residences and bespoke furniture projects under the assurance of MEP.

Furniture Assurance with Starmobi and the MEP Certificate

Every MEP-certified piece of furniture offered by Starmobi is covered by a six-month fabric warranty and a two-year frame warranty. Customers who purchase MEP-certified furniture also benefit from the support of Starmobi’s professional team after the sale. If you are looking for assurance in luxury furniture, choose MEP-certified furniture from Starmobi.